Diamond Products

Shipping

Delivery Area:

• Betontools delivers products anywhere in Australia* (Subject to conditions).
• International shipping is not available. Please email us at sales@betontools.com.au to make special arrangements.

Delivery Terms and Conditions:

• No goods can be shipped to a PO Box or Parcel Locker
• During free shipping promotions, exclusions may apply to remote areas, including remote islands.
• Betontools reserve the right to change or withdraw free delivery at any time. You will be entitled to a refund or cancellation should you not wish to proceed with the order.
• Shipping quotes and charges for over-size products are based on shipping to a commercial property and the receiver having a forklift to unload the shipment at the receiving end. Other circumstances may incur additional cost.
• Some over-size shipments may require Special Delivery Conditions such as tail-gate truck delivery if the receiver does not have a forklift and this will incur more cost than the standard quoted rates. Please check the product description and ask us for more details if it is not clearly specified on the product.

Free Shipping promotion:

• During "Free Shipping Australia Wide" promotions, terms and conditions may apply for free shipping to regional areas in Australia. Freight charges may be incurred for orders shipped outside of Metro areas.
• Free Shipping is eligible for any purchase over $199. Exclusions apply for the following purchases and will incur a shipping charge:
• Purchases delivered to out of metro or remote areas, including islands.
• Products that exceed 1m in length or over 20kg in weight or 0.25 cubic metre in volume.
• These Supplier Brands are in the Free shipping above $199 and if Oversized Conditions Apply, Soroto, Battipav, Flextool, Maxwatt*, Mikasa, Sigillo, OX Tools, Bianco Pumps, Claytech Pumps, Marshalltown Kraft Tools, Belle Mixers, Hoppt and Rokamat    
• Free Shipping promotion period is only valid for a limited time and subject to terminate at our discretion.
• You will be contacted prior to delivery to confirm freight charges.
• We will try our best to do Free shipping or even deliver to a Nearest Courier Depot, if you don’t have access to a Forklift. Contact us if you’re Not sure.

Other options open to all our online customers, including:

• Click & Collect -This option allows you to pick up your order from our Gladesville store at no added cost. Once your order has been placed, we will contact you to let you know when your order will be available for pickup.

Insurance:

• Betontools does include insurance as part of any product purchased, no need to be purchased separately to protect our customers from any lost goods.
• Betontools does not accept liability for any goods lost when Proof of Delivery or Photo of Goods by Courier Company.

Damaged Goods:

• We recommend you immediately inspect any goods that we deliver to you or that you collect from Betontools store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Dangerous Goods:

• Dangerous Goods Not Covered in any Free Shipping, ask for quote.

Further Information:

• Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns. The fastest way is to contact us using or Live Chat service or email sales@betontools.com.au or Call 1800 238 668

·         Shop Address: 396 Victoria Road Gladesville NSW 2111 Opposite McDonalds