Frequently Asked Questions | Betontools Australia Skip to content
Free Delivery to most areas AUS-Wide, when you spend over $199 Ex Gst T&C's Apply! See Shipping Info for Details.
Free Delivery to most areas AUS-Wide, when you spend over $199 Ex Gst T&C's Apply! See Shipping Info for Details.

FAQ

Frequently Asked Questions

Find answers to our most commonly asked questions below. Can't find what you're looking for? Contact us and our team will be happy to help.

Orders & Payments

How do I place an order?

You can place an order directly through our website. Simply add the items you need to your cart, proceed to checkout, and follow the prompts to complete your purchase securely online.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), and bank transfer for trade accounts. We also offer the following buy now, pay later options:

  • Afterpay – pay in 4 interest-free fortnightly instalments.
  • Shop Pay – pay in 4 interest-free instalments at checkout.
  • PayPal – pay in 4 interest-free payments.
  • Humm – flexible payment plans for larger purchases.
  • Direct Bank Deposit – a fast and secure bank payment option.

All transactions are processed securely.

Do you sell to both businesses and individual consumers?

Yes. Betontools Australia sells to everyone — from individual consumers and DIY enthusiasts through to tradies, contractors, and large commercial or industrial businesses. Whether you're buying a single tool or outfitting an entire fleet, we're here to help.

Can I order as a business or trade account?

Yes. We welcome trade, construction, and commercial customers. Business and trade customers can apply for a credit account to access wholesale pricing and flexible payment terms. Please visit our Credit Applications page to apply.

Shipping & Delivery

Do you ship across Australia?

Yes, we ship Australia-wide including metro and regional areas. Delivery timeframes and costs vary depending on your location and the size of your order.

How long does delivery take?

Standard delivery typically takes 3–7 business days for metro areas and up to 10 business days for regional locations. Bulky or heavy items such as machinery may take longer.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this to monitor your delivery through our carrier's website.

Do you offer express shipping?

Yes. We work with a network of trusted freight and courier partners to get your order to you as quickly as possible. Our primary logistics partner is Direct Freight Express, and we also use Australia Post, Aramex, and Go Logistics, among others. The shipping options available to you will be shown at checkout based on your location and order size. If you have a specific delivery requirement, please contact us before placing your order.

Returns & Warranty

What is your returns policy?

We accept returns on eligible items within 30 days of purchase, provided they are unused, in original packaging, and in resalable condition. Please visit our Shipping & Returns page for full details.

Are your products covered by warranty?

Yes. Most products carry the manufacturer's warranty. Warranty periods and terms vary by brand and product type. Please refer to the product listing or contact us for specific warranty information.

What do I do if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund as appropriate.

Products & Stock

Are you an authorised STIHL dealer?

Yes. Betontools Australia is an authorised STIHL dealer in Australia. You can purchase STIHL products in three ways:

All purchases are backed by full manufacturer warranty and authorised dealer support.

Do you sell genuine OEM spare parts?

Yes. Betontools Australia stocks genuine OEM spare parts for a wide range of brands. If you cannot find the part you need, contact us with your model number and we will assist you.

Can I get advice on which tool or part to buy?

Absolutely. Our team has extensive trade knowledge and can help you select the right tool or spare part for your application. Get in touch and we'll point you in the right direction.

Are all items shown on the website in stock?

While we maintain strong stock levels across our range, some items may occasionally be on order or awaiting replenishment. If an item you need isn't currently available, don't worry — we can usually source it quickly through our supplier network. Contact us with the product details and we'll confirm availability and provide an expected lead time. We're committed to getting you what you need with as little delay as possible.

Account & Privacy

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and access your order history more easily.

How do you handle my personal information?

We take privacy seriously. Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

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