Terms & Conditions

Terms & Conditions — Betontools Australia

1. General

• Displayed products and prices are an invitation to treat only.
• No contract exists until we accept your order. We may accept or reject any order at our discretion.
• Acceptance of an order is subject to these terms and conditions only.
• We may change or withdraw any product at any time before your order is accepted.
• Products and prices are subject to change and availability.
• We make every effort to represent products accurately, but images and descriptions may vary.

2. Validity

• Unless stated otherwise, quotations are valid for 30 days.
• Quotations may be changed or withdrawn prior to acceptance.

3. Scope

• Quotations cover only goods and services specified therein.
• Goods offered ex-stock are subject to prior sale.
• Delivery times are approximate and should be confirmed at the time of order.

4. Information and Drawings

• Specifications, illustrations, drawings, data, dimensions, and weights are typical and may change without notice.
• These do not form part of a quotation unless specified in writing.

5. Packing

• Products are delivered using our standard packing.
• Any variation will incur additional charges.

6. Prices

• A Dangerous Goods Surcharge (DGS) of $18.00 applies. Dangerous goods cannot be sent by air; international orders are not accepted for these items.
• Prices and product availability may vary.
• Prices are current at the last update but may change without notice (E. & O.E.).
• We reserve the right to correct website errors.
• We serve both B2B trade customers and individual consumers.
• Payment is accepted via credit card or telegraphic transfer (TT).
• Conditions of sale apply to all catalogue items and cannot be varied or cancelled unless agreed in writing.
• Prices are those at dispatch unless otherwise agreed.
• Price quotes for quantity purchases may be renegotiated if quantities change.

7. GST & Government Imposts

• Prices exclude GST. GST of 10% is calculated at checkout.
• Customers are responsible for paying any applicable GST or government charges.

8. Terms of Payment

• For credit account holders, invoices are payable 30 days from the invoice date unless stated otherwise.
• Payments are due without set-off, counterclaim, or deduction except as required by law.
• Credit extensions may be refused. We use Veda Advantage for credit reporting.

9. Recovery of Collection Costs

• Late payments incur interest at the Reserve Bank cash rate + 4%.
• Customers are responsible for all debt collection costs.

10. Liability

• We are not liable for indirect or consequential loss (including loss of profit or contracts), except as expressly provided.
• For goods not ordinarily acquired for personal or domestic use, our liability for consumer guarantees is limited to repair, replacement, supply of equivalent goods, or associated costs.

11. Governing Law and Jurisdiction

• Contracts are governed by the laws of New South Wales, Australia.
• Parties submit to the exclusive jurisdiction of NSW courts.

12. Variation

• Any order variations must be approved in writing.
• You indemnify us against any resulting loss or damage.

13. Retention of Title

• Goods remain our property until all debts are paid.
• You may sell goods in the ordinary course of business as our agent.
• Goods are at your risk during transit.
• We may reclaim goods if payment is overdue, you breach any contract, you enter external administration or bankruptcy, or goods are transferred other than in the ordinary course of business.

14. Return Policy

• Country: Australia
• Return window: 30 days
• Returns without prior authorisation or not in resalable condition will be returned to sender.
• Restocking fee: 20%
• Return shipping cost: Customer's responsibility (change of mind returns).

15. Delivery

• Domestic orders are shipped via courier for the best available price.
• Larger, heavy, or bulk orders will be quoted delivery costs before shipment.
• Standard shipping fee: $15 + GST. If fees exceed this, we will contact you prior to dispatch.

16. Repair Services and Lien

• Quotation fee: $15 + GST to disassemble and prepare a repair quote.
• Fee is waived if the repair quote is accepted.